FAQ
Frequently Asked Questions (FAQs)
Orders & Shipping
How long does shipping take?
Most orders arrive within:
- USA: 5–12 business days
- International: 7–21 business days
Tracking information is provided once your order ships.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
If you do not receive tracking information within a few days, contact:
support@furnexa.com
Do you ship internationally?
Yes! FurNexa ships to many countries worldwide.
Shipping availability and delivery times may vary depending on location.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase. After processing begins, cancellations may no longer be possible.
Products & Safety
Are your pet supplements safe?
We carefully source products made with quality ingredients and pet-safe formulations. However, we always recommend consulting your veterinarian before introducing new supplements to your pet’s routine.
How long does it take to see results?
Results vary depending on the product and your pet’s individual needs. Some customers notice improvements within a few weeks of consistent use.
Are your products suitable for all dog breeds?
Most products are suitable for a wide range of breeds and sizes. Please review product instructions and consult your veterinarian if your pet has specific medical conditions.
Do your products contain natural ingredients?
Many of our wellness products include natural ingredients and modern nutritional blends designed to support pet health naturally.
Ingredient details are listed on each product page.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible unused items in original packaging.
Opened consumable pet products may not be eligible for return due to hygiene and safety reasons.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
We’ll work quickly to resolve the issue.
Payments & Security
Is checkout secure?
Yes. All payments are processed securely through trusted payment providers with encrypted checkout protection.
What payment methods do you accept?
We typically accept:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods may vary by region.
Contact & Support
How can I contact FurNexa?
You can reach our support team anytime at:
We aim to respond within 24–48 business hours.
Do you offer customer support on weekends?
Response times may be slightly delayed during weekends and holidays, but we do our best to assist as quickly as possible.