Refund policy
Refund & Return Policy
At FurNexa, customer satisfaction and pet wellness are our top priorities. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in its original packaging
- The product must not be opened or significantly used
- Proof of purchase is required
Due to health and hygiene regulations, we cannot accept returns on:
- Opened pet supplements
- Used consumable products
- Clearance or final sale items
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing may take 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Email: support@furnexa.com
Please include:
- Your order number
- Photos of the item and packaging
We will gladly replace or refund eligible items.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once processing begins, cancellation may not be possible.